Introduction Base Football Academy (“BFA”) is committed to respecting your privacy and the privacy of any personal information provided to us. BFA complies with the Privacy Act 1988 (Cth) and the National Privacy Principles. You accept that your use of the Website and any BFA Application forms includes your acceptance of this Privacy Policy.

This statement is provided to explain:

• how we collect personal information
• how we maintain, use and disclose that information
• some detail about individuals’ privacy rights together with our general rights and obligations
• our policy in relation to the personal information we keep on record.

How does BFA collect information? Generally, we only collect personal information from the individual. Occasionally it is not reasonable or practical for one or the other of the parties to accomplish this. In these instances, we have to assume that the person giving the information is properly authorized.

How does BFA collect information from its website? We collect and hold personal information when we receive:

• an online application or application completed by our Coach’s or any other type of form;
• a message containing an email address;
• information stemming from access and use of our website.
  
  

Some information collected may be used for statistical research to improve the services that we provide to our customers. In such cases, we de-identify all the information to ensure anonymity. Should any personal information be needed, we would seek prior consent before proceeding any further.

We may also use personal information to communicate company matters, products, services, and special promotions that might be relevant. People wishing not to receive such information should make clear their request to ‘opt out’ of receiving this type of information.

Consent to be provided BFA will seek the consent of its customers when collecting personal information for a purpose other than for its primary purpose.

When using our services, you consent to us collecting, maintaining, using, and disclosing personal information, whether provided by you or by another person.

This privacy policy applies to related entities that are part of BFA. It cannot apply to parties that may be linked or associated with our organization. Those parties are themselves responsible for the privacy of any information that they collect.

What information does BFA maintain? Generally, we keep a record of the following:

• personal information like names, addresses, contact numbers, email, and credit card details required for the purchase process. Also, any images taken from our clinics and sessions.
• information that identifies employees of companies with whom we conduct business;
• customer complaints.

Our right to disclose personal information BFA will generally not disclose personal information without prior consent. This consent can be given expressly or it may be implied by the conduct of the individuals concerned.

BFA may disclose personal information, including the contents of private communications, or as otherwise stated in this policy, or in the good faith belief that such action is necessary to: (a) comply with the legal process; (b) protect and defend the rights or property of BFA; or (c) act under exigent circumstances to protect the personal safety of its employees or the public.

Access to personal information Access to personal information will be granted to a correctly identified person on any weekday during office hours provided that reasonable notice is given. Only a hard copy of any relevant personal information will be provided. This is because some computer data may include confidential references other than the personal details requested.

Access to personal information will be provided on the basis that a reasonable fee is paid for retrieval of the information. Where such payment is not made, access will be denied until the payment is made.

Accuracy of personal information The personal information we hold will be as understood at the time of the last communication. We make no warranty as to its accuracy or completeness.

Customers may ask us at any time to correct personal information held by us. We will deal with all requests within a reasonable time.

Security of personal information BFA takes all reasonable steps to protect information from misuse, loss, unauthorized access, modification, or disclosure.

We have physical, electronic, and procedural safeguards to protect data held by us.

We use secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose.

Changes to this policy This policy may change from time to time. If we make any substantive changes to the policy concerning personal information, it will be communicated on the website.

Links The Website may contain links to other websites. BFA is not responsible for the privacy of any information that you may submit to the operator of those sites. If you have any concerns about how other websites collect and use information, please read that site’s own privacy policy.